Shipping & Returns

 

SHIPPING POLICY

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The Art People (TAP) is currently shipping all over India.

We are working on enabling International Shipping soon.

At TAP, we understand how important it is to receive your purchased products in the finest condition, and on time.

Know this - we work around the clock to try and get you your products in the shortest timeframe possible.

You can reach us at help@theartpeopleindia.com, +919875622881 between Monday to Friday, 11am to 7pm in case of any queries. We strive to answer & fix all queries within 24 hours.

 

Shipping Duration:

All products are shipped out between 1 - 2 working days depending on the product category. 

Please note: All the products in your order will be shipped together in one shipment and working days do not include the weekend + public holidays.

In situations beyond TAP’s control there may be circumstances, which cause a delay. In such cases, we will ensure delivery in the earliest possible timeframe.

 

Shipping Charges:

We levy a fee of Rs. 35/- per item for Local Orders and Rs. 55/- per item for National Orders.

This is to ensure fast and reliable delivery.


RETURN & EXCHANGE POLICY

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TAP has a no questions asked return policy. We might request you to share an image of your product/s. For your order to qualify as a return or exchange:

You must raise a return request by emailing us on help@theartpeopleindia.com within 48 hours of receipt of your order

Product Packaging, Labels & Tags must not be tampered with

Product must be in perfect condition

Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality

Refunds will only be processed for damaged or defective products in the form of store credit. Please note the shipping charge of Rs. 75 where applicable will not be refunded

For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 5-7 working days.

Once you have requested for a return/ exchange the product will be collected within 7 working days

If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit

 

Cancellations:

The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.

TAP reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

 

Cash On Delivery:

COD option is currently active.

 

How do I know if my area is serviceable or not?

 

If you want to know whether your area is serviceable or not, you can email us at help@theartpeopleindia.com and provide your PIN code. We will be happy to inform you within 24 hours.